We sell your items for you and you receive 40% of the selling price after the item has sold. The money accumulates on your account and you can then spend it in the store or take a cash/cheque payout at any time. Items are kept for 90 days. You may choose for us to donate unsold items or have them returned to you.
All items must come to us freshly laundered. You must look at each item and do not bring us any of the following: -Dirty -Stained -Holes -Faded -Pilly -Outdated-Pet hair -Odours (smoke, musty) -Missing buttons/snaps/pieces -Tags Cut Out -Brands we do not accept
Once you have laundered your clothing and have done a presort.... Neatly fold or lay items flat in a medium sized tote with a cover (hard plastic Rubbermaid type container). It must have a cover that closes as we need to be able to stack them. If you have items that are a set...pjs, Carter's outfits...please place them together. Do not use safety pins as they leave holes. You may drop off one tote at a time...no appointment necessary.
We will look at each item one at a time. If you have done your part and done a proper presort, this should be an easy task for us. When deciding whether or not we will accept your items we look at many factors including things in the presort list, what our customers are looking for, correct season, what we know will sell or not and if we are over stocked in a certain area. We are very picky because our customers are picky. So please do not be offended if we do not accept some of your items.
**When we start going through your tote, if there are more items in the "no" pile than the "yes" pile, we will put everything back and ask you to review our guidelines before bringing your items in again.**
Once we are finished looking at your items, we will put back any items that we are not accepting. We may leave you a note saying that some items may be brought back for a different season. We will contact you via phone or email (whichever you have asked us to do) and you will then have 7 business days to pick up your tote. Because of limited storage space, your tote and its contents will be donated if it is not picked up.
As your items sell, your portion accumulates on your account. This money can be used at any time to make purchases (new or used) in the store. You may also request a cash payout at anytime. If you requested to have your unsold items returned to you, we will send you an email when they are ready for pick up. They must be picked up in the time frame given, or they will be donated. Starting in January 2019, we will be charging a $5 fee for each month that you have items to go back, if you wish to have your unsold items returned to you.